Almasraf bank

FAQ

Corporate Online Banking - Frequently Asked Questions

  1. What is Corporate Online Banking?
  2. Why to choose Corporate Online Banking?
  3. What services are available through Corporate Online Banking?
  4. What are the requirements to obtain Corporate Online Banking?
  5. Am I eligible to access Corporate Online Banking?
  6. Is 'dual control' option available in Corporate Online Banking?
  7. Is Corporate Online Banking available 24/7?
  8. Can I access Corporate Online Banking from outside UAE?
  9. How secure is Corporate Online Banking?
  10. What is encryption and information protected?
  11. How to activate Secure Socket Layer (SSL)?
  12. What are cookies and how are they used for Online Banking?
  13. What precautions can be taken for using Online Banking?
  14. Can I change my password?
  15. What should I do if I feel that my password has been stolen or exposed to third-party?
  16. If I Forgot my User ID
  17. If I Forgot Password(s)
  18. If my User ID deactivated
  19. What hardware and software do I need for using Online Banking?
  20. How do I know the version of the browser?
  21. Can I use other operating systems?
  22. What display setting should I use for Online Banking?
  23. The Online Banking URL is not accessible?
  24. What can I do if my Internet Explorer frequently hangs?
  25. What should I do if I am not able to perform any financial transaction?
  26. What if my browser shuts down abnormally?
  27. What should I do if I do not get a response after clicking on a hyperlink or icon?
  28. What does "JavaScript not enabled" mean?
  29. How to clear cache?

About Corporate Online Banking

What is Corporate Online Banking (Corporate Online Banking)?

Corporate Online Banking is a simple, hassle-free and secure Online banking service available for Corporate.

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Why to choose Corporate Online Banking?

Online Banking helps you to perform Banking transactions at your convenience and easy to operate.

  1. It is easy to register, and hassle-free to use for your everyday banking needs
  2. It is your own bank. You have instant access to up-to-date information on your accounts, deposits, credit cards and finance.
  3. It is safe & secure.
  4. Corporate can nominate users as initiators or approvers for the purpose of initiating transactions on Corporate Online Banking.
  5. It is fast. It takes a few seconds to click and to get updated information of your account, deposit, loans, and a few minutes to transfer funds with bank.
  6. It is worldwide access. You can do Corporate Online Banking from anywhere and at any time, be it your home, office or on the move.
  7. It is time-saving. No need to drive up to a branch or look for a service center. So you save up on your time to enjoy life.
  8. It is available 24/7 and accessible at your own convenience,
  9. No special hardware or software required. All you need is a simple personal computer and an Online Banking connection. Please check the minimum System Requirements
  10. Wide range of services. From account, statements, Fixed deposit, Loans summary, transfers within UAE, outside UAE.

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What services are available through Corporate Online Banking?

Corporate Online banking gives access to host of services under Accounts, Fixed Deposit, Loans, Funds Transfer, Trade Finance, FX etc.

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What are the requirements to obtain Corporate Online Banking?

  1. Corporate holding accounts with Al Masraf, UAE.
  2. Computer with internet access and a compatible browser.
  3. Log-in to www.almasraf.ae, UAE Corporate site and click on the Online Banking link to access Corporate Online Banking.
  4. No special software required
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    Am I eligible to access Corporate Online Banking?

    The following are eligible for Corporate Online Banking facility:

    1. A proprietor of a business
    2. A partner in a partnership firm
    3. Designated user by the each company to access Corporate Online Banking

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    Is 'dual control' option available in Corporate Online Banking?

    Yes. The applicant can nominate users as initiators or approvers for the purpose of initiating transactions on Corporate Online Banking. The Corporate Online Banking can accommodate authorization of transactions with different limits. The user rights set-up in Corporate Online Banking will be as per the authorizations levels in the Company Account Mandate.

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    Is Corporate Online banking available 24/7?

    Yes. This service is available to you 24 hours a day, 7 days a week

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    Can I access Corporate Online Banking from outside UAE?

    Yes. As long as you meet the System Requirements, you will be able to access Corporate Online Banking from anywhere and at any time.

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    Security

    How secure is Corporate Online Banking?

    Security raises different concerns such as security of personal information, security measures for identification, security of financial transactions and so on.

    Our Corporate Online Banking employs the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technologies and is used by numerous online financial applications worldwide for safeguarding information against disclosure to third parties.

    Also we have latest firewalls in place to keep your information private and confidential.

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    What is encryption and information protected?

    Encryption is the process of transforming information using an encryption algorithm to make it unreadable to anyone except those possessing special knowledge, usually referred to as a key. The result of the process is encrypted information. In many contexts, the word encryption also implicitly refers to the reverse process, decryption (e.g. "software for encryption" can typically also perform decryption), to make the encrypted information readable again (i.e. to make it unencrypted). And our SSL Certificate ensures encryption from your browser to our back-end systems which protects information against any potential loss.

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    How to activate Secure Socket Layer (SSL)?

    If you are using Internet Explorer 8.0 & 9.0,

    1. Click on [Tools]
    2. Select [Internet Options]
    3. Select [Advanced] Tab
    4. Scroll down to [Security]
    5. Check [Use SSL 3.0]
    6. Click on [OK]

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    What are cookies and how are they used for Online Banking?

    Cookie (also called as tracking cookie, browser cookie, and HTTP cookie) is a small piece of text stored on a user's computer by a web browser. A cookie consists of one or more name-value pairs containing bits of information such as user preferences, shopping cart contents, and the identifier for a server-based session, or other data used by websites.

    We do not use cookies for Online Banking.

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    What precautions can be taken for using Online Banking?

    1. You should take the following precautions
    2. DO NOT reveal your User ID, Password and Transaction Password to anyone, write it down or use it where the information is exposed to anyone
    3. Keep changing your Password and Transaction Password frequently, and if you suspect it has been revealed, then change your Password and Transaction Password IMMEDIATELY
    4. DO NOT use easily guessable information as your Password or Transaction Password such as your date of birth, telephone number, mobile number etc
    5. DO NOT leave your personal computer unlocked or unattended when logged-in to Online Banking
    6. REMEMBER TO LOCK THE COMPUTER OR LOG OUT from Online Banking and close your browser whenever you leave your computer
    7. Clear your browser's cache on a regular basis so that your account information is removed. This is particularly important if you are using a shared PC. You should clear it after each session

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    Can I change my password?

    Yes, you can change your password any time. To change the password, login to Online Banking and then go to 'My Preference’ select Change password on the left menu of the page.

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    What should I do if I feel that my password has been stolen or exposed to third-party?

    If you feel that your password has been stolen or exposed to others, please change your password immediately.

    To change the password, login to Online Banking and then go to 'Change Login Password' service under 'My Preference' menu on the left of the page.

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    If I Forgot my User ID

    Please visit the nearest Al Masraf & request to get your User Id.

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    If I Forgot Password(s)

    Please visit the nearest Al Masraf & request for reissuance of password(s).

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    If my User ID deactivated

    User ID will be locked after 3 incorrect attempts. Please submit a request for activation of your user ID.

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    System Requirements

    What hardware and software do I need for using Online Banking?

    Minimum Hardware Requirement

    1. PC with Pentium 166MHz processor or higher
    2. 32 MB RAM or higher
    3. SVGA or higher resolution monitor, 256 colors minimum, 1028 x 768 screen resolution
    4. Internet connection
    5. Keyboard
    6. Mouse
    7. Security

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        Minimum Software Requirement

        1. Microsoft Windows 95/98/NT/2000 operating system
        2. Microsoft Internet Explorer, Mozilla Google Chrome ( Browser versions as specified under system requirements)
        3. Both "Java" and "Java Script" have to be enabled
        4. Please ensure the Microsoft Virtual Machine is the default for your browser

        Note: To make use of the 128-bit SSL encryption and enjoy the highest level of security, it is recommended that you upgrade your browser to Internet Explorer version 8.0 or 9.0 and above

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        How do I know the version of the browser?

        If you are using Internet Explorer,

        1. Click on [Help]
        2. Click on [About Internet Explorer]
        3. Click on [Ok]

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        Can I use other operating systems?

        We do not recommend the use of any operating system other than those mentioned in Software Requirement.

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        What display setting should I use for Online Banking?

        Online Banking is optimized for viewing with screen resolution of 1028 x 768.

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        Trouble shooting

        The Online Banking URL is not accessible?

        The Online Banking URL, https://almasrafonline.ae/, should be accessible. If it is not accessible then probably your Online Banking Connection firewall is blocking the URL. Please contact your Network Administrator.

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        What can I do if my Internet Explorer frequently hangs?

        You can try upgrading your PC's Java Virtual Machine.

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        What should I do if I am not able to perform any financial transaction?

        Ensure that you are using one of the recommended browsers

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        What if my browser shuts down abnormally?

        You can try upgrading your PC's Java Virtual Machine.

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        What should I do if I do not get a response after clicking on a hyperlink or icon?

        If your browser shuts down then you will have to restart your browser to fix the problem. You may have to restart your computer if required. If the problem persists, please consult your computer vendor.

        Your Online Banking connection speed may also cause delay in response time. Please wait, check the browser status, it will show as working in the address bar or below in the status of page loading and let the website load.

        If the problem persists, then close the browser, re-open and try again.

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        What does "JavaScript not enabled" mean?

        Due to the browser settings "Java" and "JavaScript" may be disabled. You will have to enable "Java" and "JavaScript".

        If you are using Internet Explorer 8.0 & 9.0,

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        1. Click on [Tools]
        2. Select [Online Banking Options]
        3. Select [Advanced] Tab
        4. Scroll down to [Microsoft VM]
        5. Check [JIT compiler for virtual machine enabled]
        6. Click on [OK] & restart the browser

        Please refer to system requirement help contents if you are using browser of other versions.

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        How to clear cache?

        If you are using Internet Explorer 8.0 & 9.0,

        1. Click on [Tools]
        2. Select [Internet Options]
        3. Select [General] Tab
        4. Click on [Delete Files] under [Temporary Online Banking Files] section
        5. Check [Delete all off-line content]
        6. Click on [OK] & restart the browser

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