Welcome to Al Masraf online banking

SAFE BANKING - Do's & Don'ts

1. Phishing

Internet Fraudsters send out emails which appear to be sent legitimately by banks asking for your personal banking details. Please be aware that Arab Bank for Investment & Foreign Trade (AL MASRAF) will NEVER send you an e-mail requesting you to share confidential information like your account number, Online Banking username or password.

Here are some simple tips to remember, which will keep you protected:


Be careful with any email that requests personal or financial information.

Access Personal Internet Banking by typing www.ALMASRAF.ae in the address bar of the browser.

Enter information such as card numbers only via a secure website which uses a secure browsing mechanism ( HTTPS) and has closed lock icon on the status bar.


Click links within the email to access AL MASRAF site.

Reply to phishing emails that ask you to respond immediately with lucrative offers.

Assume that an email is authentic and revert with personal information.

Have an outdated browser or anti-virus software without the latest security updates.

Please note that AL MASRAF will never send you an email asking for your personal information such as password / card number /user id etc.

Please report any suspected privacy abuses or other security related issued to AL MASRAF immediately on 600 529999.

2. Protect Your Password

Passwords should be your best kept secrets. Passwords are used to authenticate your identity. A lost or leaked password can result in the misuse of your personal information, bank account information, and social contacts and correspondence.


If you suspect that your internet Banking password has been compromised, change your password immediately and report the incident to the Bank

Disable auto complete or Remember password options in the internet browser while accessing Internet Banking systems.

Change your passwords regularly

Always close the internet Browser windows once you have logged out of the Internet Banking Site.


Disclose your PIN or password to anyone else, including bank staff (BANK WILL NEVER ASK FOR PASSWORD OR PIN DETAILS)

Use your birth or name as your PIN or Password. Internet Passwords should be alpha numeric e.g. January12

Store passwords on your computers or any other public places.

Please report any suspected privacy abuses or other security related issued to AL MASRAF immediately on 600 529999.

3. System Security - Key Loggers

Key logging is used by internet fraudsters to capture your password/PIN or other sensitive information you type into the computer. Software programs or small hardware devices can be programmed to record which keys you type. Once the fraudsters collect your password/PIN, they might use it for their own financial gain.


Always protect your system with latest anti-virus

Install anti-virus software with the latest security patches and anti-virus signatures on your home PC's.

Monitor your transactions regularly.

Immediately report any irregularities in statements to AL MASRAF.


Use Computers located in public places such as Internet Cafes or Airport lounges to access your Net Banking.

Visit suspicious sites or follow any instructions and give your identity details.

Postpone reviewing your credit card statements and account statements.

Respond to suspicious or spam emails.

Please keep your operating systems protected. Report any suspected transaction to AL MASRAF Immediately on 600 529999.

4. ATM Security

Although ATMs are convenient and allow quick cash withdrawals, the frequency of ATM fraud has increased. There are different types of ATM fraud, including the following

Card Skimming is when criminals install devices on ATMs to obtain the card details and the PIN.

Shoulder Surfing is a technique that involves peeking over your shoulder and recording your PIN as you key it in.

Operational Cash Departments are criminals approaching tourists and directing them to local merchants to use their point of sale device to issue cash. The merchant then skims the card details and uses a fake PIN entry device to obtain the cardholder's PIN. This information is then used to make unlawful cash withdrawals with counterfeit cards.


Use an ATM alone and shield the keypad with your hand when keying in your PIN.

Report Jammed or retained cards and those lost immediately to the Bank.

Use unique PINs and change them periodically.

Check to ensure that no additional devices are attached to the card reader slot


Disclose your PIN to anyone, including your family members or to bank staff.

Accept help from strangers at an ATM.

Write down your own PIN in a way that is easily accessible.

Use numbers like your date of birth or the last four digits of your car / phone number.

Use an ATM with a blank screen.

Always report your lost card details to Bank immediately on 600 529999.

5. VISHING  Phone Fraud

Vishing is phone fraud where criminals claims to be calling from legitimate organizations to verify personal details for official records or to give out rewards

The criminals may also fake the caller-identification, making it appear that the call is legitimate.


Ask for authentication of the person calling you by verifying a recent transaction you have made


Give out your account details, credit card number, CVV 2 (the three digit number on the back of your credit card) PIN or account information through unsolicited calls.

Respond to voice mail or calls that ask you to go to a website or call a phone number to resolve an account problem.

Contact AL MASRAF and report any suspicious transaction or incident on 600 529999.

6. Advance Fee Fraud

In advance fee frauds, fraudsters seek your permission to transfer funds to your account from a wealthy beneficiary. In such cases you will be approached through a letter, fax, email or telephone claiming to be a senior bank official. Victims are repeatedly requested to part with sums of money in order to help the transfer process and as the fraud progress a considerable amount of money is lost .The promised transfer of money will never occur.


Always be wary of unsolicited emails offering large sums of money


Give out your account details, credit card number, and password through unsolicited emails, transfer money as instructed in these emails.

Respond to such emails

  1. Arab Bank for Investment & Foreign Trade (AL MASRAF) always ensures customers are protected from fraudsters and fraudulent transactions by keeping them informed on the safe & secure ways of using Banking Channels.